Effective Date: March 5, 2026

Thank you for choosing Luxury Auto Carriers LLC, doing business as Luxury Auto Transport (“Luxury Auto Transport,” “we,” “us,” or “our”). By requesting a quote, placing an order, submitting payment, or otherwise using our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you use our services on behalf of a company or another person, you represent and warrant that you have authority to bind that entity to these Terms.

If there is any conflict between these Terms and any other document (including a motor carrier bill of lading, carrier form, tariff, service guide, rate confirmation, or similar document), these Terms govern as between you and Luxury Auto Transport. The Carrier’s bill of lading and Carrier terms govern the transportation service performed by the Carrier.

IMPORTANT DISPUTE NOTICE: These Terms include provisions governing how claims between Customer and Luxury Auto Transport can be resolved. Most disputes must be submitted to binding arbitration on an individual basis. Please review Section 12.

Only Luxury Auto Transport may modify these Terms. No oral statements, chat messages, or representations by drivers or third parties may modify these Terms unless confirmed in a writing signed by Luxury Auto Transport.

1. Definitions

a. “Additional Services” means optional upgrades or add-ons requested by Customer (e.g., top-loading, guaranteed pickup window, enclosed transport, expedited scheduling, special handling, approved personal items, etc.).

b. “Bill of Lading” means a document issued by the Carrier at pickup and/or delivery documenting shipment details and the Shipment’s condition and may serve as a receipt and/or contract between Customer and the Carrier.

c. “Carrier” means a motor carrier of property as defined at 49 U.S.C. § 13102(14) (and properly authorized/registered where applicable) or an ocean carrier where applicable.

d. “Carrier Form” means any receipt, inspection report, bill of lading, shipping order, or similar document presented by the Carrier at pickup and/or delivery.

e. “C.O.D.” means collect on delivery (payment due to the Carrier at pickup and/or delivery), as required by the Carrier.

f. “Customer” means the individual or entity requesting that Luxury Auto Transport arrange transportation, including its agents and representatives.

g. “Customer’s Agent” means a person at least 18 years old authorized by Customer to act on Customer’s behalf at pickup and/or delivery.

h. “Destination” means the delivery location designated by Customer and confirmed in the Order Confirmation, as may be changed by written agreement.

i. “Inoperable” means a condition in which a Shipment cannot be safely driven on and off a transport vehicle under its own power, including due to missing parts, mechanical failure, dead battery, flat tires, leaks, or any condition preventing normal operation.

j. “Luxury Auto Transport,” “we,” “us,” or “our” means Luxury Auto Carriers LLC d/b/a Luxury Auto Transport and its permitted affiliates and service providers acting on its behalf. Luxury Auto Transport is a transportation broker arranging transportation through third-party Carriers.

k. “Order” means Customer’s request for Luxury Auto Transport to arrange transportation of a Shipment.

l. “Order Confirmation” means any written confirmation from Luxury Auto Transport (email, customer portal, invoice, or other written format) confirming Order details, including Shipment description, origin/destination, estimated dates, and pricing.

m. “Point of Origin” means the pickup location designated by Customer and confirmed in the Order Confirmation, as may be changed by written agreement.

n. “Shipment” means the Customer’s vehicle arranged for transportation under these Terms.

2. Services; Broker Role; Completion of Services

a. Brokerage Services. Upon Customer’s request, Luxury Auto Transport will use commercially reasonable efforts to arrange transportation of Customer’s Shipment by an independent Carrier, subject to these Terms.

b. Right to Refuse or Cancel. We may refuse, cancel, or decline any Order at any time for reasons including safety, compliance, suspected fraud, operational constraints, pricing errors, incomplete information, or Carrier availability.

c. Broker—Not a Carrier. Customer acknowledges and agrees that Luxury Auto Transport:

• acts solely as a broker, not a motor carrier;

• does not take custody of, possess, load, unload, drive, store, or physically handle the Shipment; and

• is not responsible for the Carrier’s acts or omissions, including loss, damage, theft, or delay.

d. When Our Service Is Completed. Our brokerage service is deemed completed when a Carrier accepts the Order and is assigned to transport the Shipment.

3. Quotes, Pricing, and Changes

a. Quotes Are Based on Customer Information. Quotes are based on the details Customer provides (vehicle type/condition/modifications, route, timing, access limitations, etc.). Customer is responsible for accuracy.

b. Quotes Are Not Guaranteed Unless Confirmed in Writing. Unless expressly stated in writing as a guaranteed rate, pricing may change due to market conditions and/or changes to Order details.

c. Changes May Result in Fees or Re-Dispatch. Any change to vehicle condition (including becoming inoperable), size/modifications, pickup/delivery location, timing, or access constraints may result in additional fees, rescheduling, or cancellation.

d. No Guaranteed Transit Times. Pickup and delivery dates are estimates unless a guaranteed window is confirmed in writing. Delays may occur due to weather, traffic, road closures, inspections, mechanical issues, safety restrictions, or other events.

4. Customer Responsibilities (Required)

a. Accurate Information. Customer is solely responsible for providing accurate and complete Order details. Inaccurate information may result in additional charges, refusal, delay, or cancellation and may trigger Carrier “dry run” or rescheduling fees.

b. Vehicle Size, Modifications, and Condition Disclosure. Customer must disclose all modifications and oversized features (lift kits, oversize tires, low clearance, aftermarket body kits/spoilers, roof racks, winches, etc.) and any inoperable condition. Undisclosed conditions may result in refusal or additional fees.

c. Vehicle Preparation. Customer must:

• remove or secure loose parts and accessories;

• ensure the vehicle is reasonably clean for inspection;

• provide keys and any required access instructions/codes;

• ensure the vehicle has no more than 1/4 tank of fuel unless otherwise required; and

• disclose leaks and mechanical issues (Carriers may refuse leaking vehicles).

d. Alarm Systems. Alarms must be disabled or clear instructions provided. If an alarm activates and cannot be silenced, the Carrier may take reasonable steps to disable it. Customer assumes risk and cost associated with alarm-related delays or issues.

e. Personal Property (Strongly Discouraged). We strongly recommend removing all personal items. If any personal items are transported, it is at Customer’s sole risk and may be refused by the Carrier. Luxury Auto Transport and the Carrier are not responsible for loss, theft, or damage to personal items or for damage caused by personal items.

f. Prohibited Items. Customer may not place hazardous materials, weapons, explosives, contraband, illegal items, live animals, perishable goods, or any unlawful items in the vehicle. Violations may result in refusal, cancellation without refund where permitted, and Customer remains responsible for all fees and resulting costs.

g. Authorized Agent Required. Customer must ensure Customer or a Customer’s Agent is available at pickup and delivery to inspect the vehicle and sign required documents.

5. Pickup and Delivery

a. Access Limitations. If zoning rules, road/bridge restrictions, low wires/trees, narrow streets, steep inclines, weather, safety concerns, or similar issues prevent access to the exact address, Customer agrees to meet the Carrier at a nearby safe and lawful location.

b. Inspection and Documentation at Pickup and Delivery. Customer or Customer’s Agent must:

• inspect the vehicle at pickup and delivery,

• ensure the vehicle condition is accurately recorded on the Bill of Lading/Carrier Form, and

• sign required documents.

c. Delivery Condition Notations Are Critical. Failure to note alleged damage at delivery on the Bill of Lading/Carrier Form may materially limit or bar recovery against the Carrier and may prevent verification of the claim.

d. Customer Unavailability / Storage. If Customer or Customer’s Agent is unavailable, refuses delivery, or cannot accept delivery as scheduled, Customer may incur fees including redelivery, storage, rescheduling, and Carrier “dry run” charges.

6. Carrier Responsibilities; Carrier Terms

a. The Carrier is responsible for physically transporting the Shipment and delivering as close to the Destination as is safely and legally possible.

b. The Carrier may impose additional terms through the Bill of Lading and other Carrier Forms. Customer is responsible for reviewing and complying with Carrier terms.

c. Insurance. Carriers typically maintain cargo insurance, but coverage, exclusions, and claim procedures vary. Luxury Auto Transport does not provide cargo insurance and makes no guarantee regarding the Carrier’s insurance coverage. Customer is encouraged to maintain their own insurance as appropriate.

7. Fees, Payment, and Chargebacks

a. Payment Timing. Unless otherwise stated in writing, payment (in whole or in part) is due when a Carrier accepts the Order. We may require payment in full or a deposit plus balance depending on the Order and Carrier requirements.

b. Carrier Balance (C.O.D.). If any balance is due to the Carrier at pickup or delivery, Customer must pay the Carrier using methods the Carrier accepts (often cash, certified funds, or money order). Many Carriers do not accept credit/debit cards or personal checks.

c. No Offsets. Customer may not withhold, offset, or deduct amounts owed due to disputes or claims.

d. Disputed Charges Process. If Customer believes a charge is incorrect, Customer must notify Luxury Auto Transport promptly so we can investigate. Customer agrees not to initiate a chargeback for services properly rendered under these Terms. If Customer initiates a chargeback in violation of these Terms, Customer remains responsible for amounts due plus reasonable administrative fees, payment processor fees, and collection costs where permitted by law.

e. Collections; Interest. Past-due amounts may accrue interest at 1.5% per month (or the maximum allowed by law, if lower). Customer is responsible for reasonable costs of collection, including attorneys’ fees where permitted.

f. Storage/Lien/Abandonment. If a vehicle is stored due to Customer’s non-payment, refusal, or failure to accept delivery, Customer is responsible for all storage, redelivery, and related charges. Customer acknowledges Carriers and storage facilities may assert liens or other rights for unpaid charges as permitted by law.

8. Cancellation and Refund Policy (Includes “No Refund After Dispatch”)

a. Cancellation Before Carrier Acceptance. Customer may cancel without a cancellation fee only if (i) no Carrier has accepted the Order and (ii) no non-recoverable costs have been incurred to perform the service.

b. Cancellation After Carrier Acceptance. If a Carrier has accepted the Order and the Order is canceled or cannot be completed due to Customer’s breach, unavailability, inaccurate information, inaccessibility, refusal to release the vehicle, or refusal to accept delivery, Customer agrees to pay:

• a $249 cancellation fee, plus

• any Carrier charges incurred (including dispatch, “dry run,” rescheduling, storage, or other fees), and

• any third-party costs incurred.

c. Definition of “Dispatched.” For purposes of these Terms, a Shipment is considered “dispatched” when a Carrier has been assigned to the Order and has been released to proceed toward pickup and/or has attempted pickup (including any “dry run”).

d. No Refunds After Dispatch. Once a Shipment has been dispatched, all amounts paid to Luxury Auto Transport are non-refundable, except as expressly required by applicable law or as otherwise expressly agreed by Luxury Auto Transport in writing.

e. Refunds (If Any) Are Limited. If a refund is issued (at our sole discretion where permitted), it is limited to the unfulfilled portion of brokerage services not yet performed and excludes non-refundable fees, dispatch-related costs, Carrier charges already incurred, and third-party costs.

f. Written Cancellation Required. All cancellations must be submitted in writing via email to info@luxuryautocarriers.com. Cancellations made via phone, text, chat, or voicemail are not effective unless confirmed in writing by Luxury Auto Transport.

9. Loss, Damage, Delay; Claims

a. Broker Non-Liability for Cargo Claims. Luxury Auto Transport is a broker and is not liable for loss or damage to the Shipment during transport.

b. Carrier Is the Responsible Party. Any claim for loss or damage occurring during transit must be made directly against the Carrier that transported the Shipment, subject to the Bill of Lading, Carrier terms, and applicable law (including the Carmack Amendment for motor carriers and COGSA where applicable for ocean transport).

c. Inspection and Notation Requirement. Customer must document any alleged damage on the Bill of Lading/Carrier Form at delivery and obtain the driver’s acknowledgment. Customer should take photos/video at pickup and delivery.

d. Notice to Luxury Auto Transport (Administrative). Customer agrees to notify Luxury Auto Transport within 48 hours of delivery to help facilitate documentation. This notice does not create liability for Luxury Auto Transport and does not replace the requirement to pursue the Carrier claim.

e. Common Exclusions. Neither Luxury Auto Transport nor the Carrier is responsible for:

• pre-existing damage or normal wear and tear;

• mechanical/electrical failure not caused by an accident in transit;

• damage to undercarriage/exhaust/low-clearance areas absent specific written agreement;

• damage caused by leaks, battery issues, or defective parts;

• loss/damage to personal items; or

• events beyond reasonable control (weather, natural disasters, riots, strikes, war, terrorism, government actions, road closures).

f. Delay. Luxury Auto Transport is not responsible for delay-related costs including rental cars, lodging, travel changes, or lost wages.

10. Indemnification

To the fullest extent permitted by law, Customer agrees to defend, indemnify, and hold harmless Luxury Auto Transport and its owners, officers, directors, employees, agents, affiliates, and service providers from and against any claims, damages, losses, liabilities, penalties, fines, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Customer’s breach of these Terms;

• inaccurate or incomplete information provided by Customer;

• prohibited or personal items placed in the vehicle;

• Customer’s failure to pay amounts due; or

• any allegation Customer lacked authority to act for an entity or agent.

11. Disclaimer; Limitation of Liability

a. Services “As Is.” Our brokerage services are provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

b. Cap on Liability. To the fullest extent permitted by law, Luxury Auto Transport’s total liability for any claim arising out of or relating to these Terms or our services will not exceed the broker/service fees actually paid to Luxury Auto Transport for the Order giving rise to the claim.

c. No Consequential Damages. In no event will Luxury Auto Transport be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of use, diminished value, rental costs, travel costs, or lost wages, even if advised of the possibility.

d. Time Limit to Bring Claims Against Broker. To the fullest extent permitted by law, any claim against Luxury Auto Transport must be brought within one (1) year of the event giving rise to the claim, or it is barred.

12. Dispute Resolution; Arbitration; Class Action Waiver

a. Informal Resolution First. Before initiating arbitration, Customer must send a written notice describing the dispute and the relief requested to info@luxuryautocarriers.com with subject line: “Notice of Dispute – Terms of Service.” The parties will attempt to resolve the dispute in good faith for 30 days.

b. Binding Arbitration (NAM). Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved by binding arbitration administered by the National Arbitration and Mediation (“NAM”) under its applicable rules.

c. Individual Basis Only; Class Action Waiver. Arbitration must be conducted on an individual basis. Customer and Luxury Auto Transport waive any right to participate in a class, collective, or representative action.

d. Exceptions. Either party may bring an individual action in small claims court if eligible. Either party may seek injunctive relief in court for misuse of intellectual property or confidential information.

e. Arbitration Location / Remote Option. Arbitration may be conducted in the county of Customer’s residence, in Illinois, or remotely, as permitted by NAM rules and the arbitrator.

f. Opt-Out (Optional but Enforceable). Customer may opt out of arbitration within 30 days of first accepting these Terms by sending a written opt-out request to Luxury Auto Transport via email at info@luxuryautocarriers.com with subject line “Arbitration Opt-Out” and including Customer’s name, phone number, and Order details (if applicable). Opting out does not affect any other Terms.

g. If Arbitration Is Unenforceable. If a court finds this arbitration agreement unenforceable for a particular claim, that claim will be brought exclusively in state or federal courts located in Illinois, and both parties consent to personal jurisdiction there.

h. Jury Trial Waiver. To the fullest extent permitted by law, both parties waive the right to a jury trial.

13. Additional Terms for California Residents

California residents may file complaints with the Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952-5210.

14. Governing Law

These Terms are governed by applicable federal transportation law (including Title 49, United States Code, where applicable) and, to the extent not preempted, the laws of the State of Illinois, without regard to conflict of law principles.

15. Miscellaneous

a. No Partnership. These Terms do not create a partnership, joint venture, employment, or agency relationship between Customer and Luxury Auto Transport.

b. Force Majeure. Neither party is liable for failure or delay caused by events beyond reasonable control, including severe weather, natural disasters, strikes, government actions, war, terrorism, or widespread carrier/network disruptions.

c. Assignment. Customer may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

d. Severability. If any provision is unenforceable, the remaining provisions remain in full force and effect.

e. Entire Agreement. These Terms, together with the Privacy Policy and any written Order Confirmation, constitute the entire agreement between Customer and Luxury Auto Transport regarding the services, superseding prior communications.

f. No Waiver. Failure to enforce any provision is not a waiver.

g. Updates. We may update these Terms by posting updated Terms on our website. Continued use of our services after posting constitutes acceptance of the updated Terms.

h. Marketing Use of Business Identifiers (Optional). If Customer is a business entity, Luxury Auto Transport may reference Customer’s business name and logo as a customer in marketing materials unless Customer opts out by emailing privacy@luxuryautocarriers.com. This does not apply to individual consumers’ names.

i. Survival. Sections that by their nature should survive (including payment obligations, indemnification, limitations of liability, and dispute resolution) will survive termination.

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