Frequently Asked Questions
Frequently Asked Questions (FAQ) At Luxury Auto Transport
Handing over the keys to your luxury, exotic, or classic car isn’t something you take lightly—and choosing the right auto transport company matters. At Luxury Auto Carriers, we specialize in luxury car shipping, enclosed auto transport, and nationwide vehicle transport services designed to protect your high-value vehicle every mile of the journey.
Whether you’re searching for the cost to ship a car, comparing open vs. enclosed car transport, or looking for a fully insured, reliable car shipping company, you likely have important questions. From state-to-state car shipping to door-to-door auto transport, understanding the process helps you make the best decision for your vehicle.
That’s why we created this comprehensive car shipping FAQ page—to give you clear, honest, and expert answers about vehicle transport services, pricing, timelines, insurance coverage, and how we keep your car safe during transit.
No confusing industry jargon. No runarounds. Just straightforward information to help you confidently book your auto transport service.
Browse our frequently asked questions below or request a free car shipping quote today to get started.
Still have questions? Feel free to contact our team at info@luxuryautocarriers.com or call us at (800) 574-1704, we’re happy to help!

Frequently Asked Questions about The Auto Transport Industry
1. What is auto transport and why would I need it?
Auto transport is the service of moving a vehicle from one location to another using a specialized carrier. People use it when relocating, buying or selling a car online, attending shows, or moving seasonal vehicles. Our enclosed car transport and luxury and exotic car transport services protect high-value vehicles during transit.
2. What types of auto transport do you offer?
We offer enclosed transport for maximum protection, open transport for budget conscious moves, classic and collector car shipping, exotic vehicle transport, motorcycle shipping, and inoperable vehicle transport. Every service is door to door unless you request a terminal.
3. What is the difference between open and enclosed transport?
Open transport carries vehicles on an open trailer. It's cost-effective but exposes vehicles to weather and road debris. Enclosed transport uses hard-sided or soft-sided trailers with liftgate loading and soft straps. It protects luxury, exotic and classic cars from the elements and offers higher insurance coverage.
4. Why choose enclosed transport for luxury or exotic cars?
Luxury and exotic vehicles often have low ground clearance, delicate finishes, and high value. Enclosed trailers provide climate-control options, liftgate or hydraulic lift loading, and top tier insurance. Drivers have at least five years of enclosed experience and eight years for exotic vehicles, which ensures careful handling.
5. What is a classic or collector car and how is it shipped?
Classic or collector vehicles include antique, vintage, or specialty cars whose value is based on rarity, age, or personal significance. We recommend enclosed transport to preserve their condition and avoid weather exposure.
6. Are you a broker or a carrier?
We are a licensed broker with our own fleet of carriers and a private network of vetted partner carriers. Unlike traditional brokers who rely solely on marketplace load boards, we maintain relationships with drivers who meet our insurance and experience standards. We never double broker shipments.
7. How do you ensure your carriers are trustworthy?
Every driver in our network must hold an active USDOT and MC number, maintain cargo and liability insurance, and have at least five years of enclosed transport experience (eight years for exotic vehicles). We perform a background check, verify their insurance through the FMCSA database, and require a certificate of insurance naming us as additional insured.
8. What licenses and certifications should I look for in an auto transport company?
Legitimate carriers and brokers must have a USDOT and MC number issued by the Federal Motor Carrier Safety Administration. You can verify ours on the FMCSA's website. Ask for a copy of the carrier's insurance certificate.
9. How do I avoid auto transport scams?
Common scams include bait-and-switch pricing, double brokering, lead farming, and fake carriers. Always verify the company's USDOT/MC numbers and insurance. Be cautious of prices that are significantly lower than other quotes. Never pay a large deposit upfront.
10. What makes Luxury Auto Transport different from other brokers?
We combine the flexibility of a broker with the accountability of a carrier. We own specialized enclosed trailers and maintain long-term partnerships with a small network of carriers who meet our standards. All leads remain private; we never sell your information. We provide honest quotes, transparent communication, and we never double broker.
11. How do you protect my personal information?
Your contact information is used only by our assigned agent and is never shared or sold to third parties. We use secure servers to store your data and comply with privacy laws.
12. Do you provide instant quotes?
Yes. Use our instant quote calculator for a fast estimate. Because we operate a private network, our rates reflect real equipment availability and seasonal demand, not speculative lowball prices used by some brokers.
13. How are shipping rates calculated?
Rates depend on the route, distance, vehicle size and weight, transport type (open or enclosed), vehicle condition (running or inoperable), pickup window, seasonal demand, and current fuel prices. Enclosed transport typically costs more because it offers higher coverage and fewer vehicles per trailer.
14. Why do some quotes seem unbelievably low?
Low quotes are often a bait-and-switch tactic. Brokers may post your load on a central board at an unrealistic rate to secure your booking, then call later to raise the price. If a quote is far below the market average, it likely will not attract a qualified carrier.
15. How do I book my shipment?
You can book online through our Get a Quote page or call us directly. After receiving your quote, we'll confirm details (vehicle type, origin, destination, preferred pickup date). We'll then email you a contract and Bill of Lading (BOL) for signature.
16. What is a Bill of Lading (BOL)?
The BOL is a legal document that serves as the contract of carriage. It records the condition of your vehicle at pickup and delivery, outlines the terms of the shipment, and serves as a receipt. Review and sign the BOL at both pickup and delivery.
17. Do you require a deposit?
We do not require a large deposit. We may place a small hold on your payment method when we assign a carrier; the remainder is paid upon pickup or delivery depending on the route.
18. What forms of payment do you accept?
We accept major credit and debit cards, wire transfers, ACH, and certified checks. Cash payment at delivery may be available on certain routes.
19. When will my payment be charged?
Your payment method is authorized when we assign your carrier. Final charges occur when your vehicle is loaded. For COD shipments, you pay the driver at delivery by certified check or cash.
20. Do you price match?
If you receive a written quote from a reputable competitor with the same service level and insurance coverage, send it to us and we will evaluate it. We match legitimate quotes when possible.
21. How long will it take to ship my car?
Transit times vary by distance and route. Cross-country shipments often take 7–10 days, while shorter routes may take 2–5 days. Enclosed trailers often travel with fewer vehicles and may arrive faster.
22. What is a pickup window?
The pickup window is the range of days during which the carrier will collect your vehicle. It allows for flexibility in routing and equipment scheduling. Standard windows are 2–4 days; premium options such as same day or guaranteed pickup are available at an additional cost.
23. What is the First Available Shipping Date (FASD)?
The FASD is the earliest date your vehicle is ready to be loaded. It is not a guaranteed pickup date but a starting point for scheduling. Carriers plan routes based on FASD to optimize equipment utilization.
24. How far in advance should I book?
We recommend booking 1–2 weeks before your first available date. During busy seasons, reserve earlier to secure enclosed equipment. We can often accommodate last minute shipments at a premium.
25. Can I ship my car if it is inoperable?
Yes. We can transport non-running vehicles using specialized winches. Please inform us at booking if your vehicle does not move under its own power so we can assign the proper equipment.
26. Can I ship a vehicle with modifications?
Yes. Please disclose modifications such as lift kits, lowered suspension, widened tires, spoilers, or custom bodywork so we can ensure clearance on ramps and in enclosed trailers.
27. How do I prepare my vehicle for shipping?
Clean your vehicle inside and out so the driver can inspect it accurately. Remove personal items and loose accessories. Secure or remove removable parts (roof racks, spoilers). Disable alarms or provide instructions to the driver.
28. Can I place personal items in the vehicle?
We discourage placing personal belongings inside vehicles because it may violate carrier regulations and insurance policies. Small items under one hundred pounds may be allowed with prior approval but are transported at your own risk.
29. Do I need to be present at pickup and delivery?
We prefer the owner or an authorized representative to be present to sign the Bill of Lading and inspect the vehicle. If you cannot attend, arrange for a trusted person to act on your behalf.
30. Will the driver call before arrival?
Yes. Drivers typically call at least one day before pickup and again a few hours before arriving. They may also send text messages.
31. Do I get the driver's phone number?
Yes. Once a driver is assigned, we provide you with their contact information. You can call or text them directly for updates.
32. How can I track my vehicle during transit?
We provide regular updates via email or text. Many of our trailers have GPS tracking devices, which allow us to see their location in real time. Contact your assigned agent for status updates.
33. Do you offer guaranteed pickup or delivery dates?
Yes, we offer premium guaranteed pickup and delivery services. This option reserves dedicated equipment and a specific pickup or delivery day. Because it removes scheduling flexibility, it comes at a higher rate.
34. What happens if there is a delay?
Delays may occur due to weather, mechanical issues, traffic, or regulatory inspections. We communicate any changes promptly and work to minimize disruption. Our carriers abide by Hours of Service regulations to ensure safety.
35. What if my vehicle is damaged during transport?
Damage is rare, but if it occurs, document it on the Bill of Lading at delivery and take photos. Contact us immediately. Our carriers carry cargo insurance and we carry contingent cargo insurance.
36. How much insurance coverage is provided?
Coverage depends on the carrier and transport type. Our minimum cargo coverage is one hundred thousand dollars per vehicle for open transport and up to five million dollars for enclosed transport.
37. Do I need to purchase extra insurance?
Our coverage protects your vehicle while in transit. If your car's value exceeds the standard coverage or you desire lower deductibles, you may purchase supplemental insurance.
38. Are personal items covered by cargo insurance?
No. Cargo insurance covers the vehicle only. Personal belongings are not insured, which is why we recommend removing them.
39. What is a top-load position and do I need it?
Enclosed and open carriers have upper and lower decks. A top-load position places your vehicle on the upper deck, away from road debris and potential leaks from other vehicles. It can reduce the risk of dirt and minor damage.
40. Do you offer climate-controlled transport?
Yes. For rare, antique, or custom vehicles requiring specific temperature or humidity conditions, we provide climate-controlled enclosed trailers. Availability is limited, so please request this service when booking.
41. How do you load and secure vehicles?
We use hydraulic liftgates or low-angle ramps to load vehicles. Soft straps or wheel nets secure the vehicle at designated tie-down points, avoiding contact with the chassis or paint. Chain tie-downs are never used on enclosed shipments.
42. Do I need to provide keys?
Yes. The carrier needs keys to access and maneuver the vehicle. We recommend having a spare set if possible. Drivers store keys securely during transit.
43. Can I ship a car with an alarm or immobilizer?
Yes. Disable the alarm or provide instructions to the driver on how to disarm it. Alarms that go off during transport may drain the battery or cause delays.
44. Can I ship an electric or hybrid vehicle?
Absolutely. Electric and hybrid vehicles require special handling for batteries and weight distribution. We ensure the battery state of charge is at an appropriate level (usually less than fifty percent for long transport) and follow manufacturer guidelines.
45. Can I ship a motorcycle, ATV, or other powersports vehicle?
Yes. We offer enclosed motorcycle and powersports transport. Motorcycles are secured in individual crates or with wheel chocks and soft straps.
46. Do you ship boats, RVs, or heavy equipment?
We focus on cars, motorcycles, and small powersports vehicles. For boats, RVs, and heavy equipment, we can refer you to a trusted partner within our network.
47. Do you transport salvage or auction vehicles?
Yes. We provide transport for salvage or auction vehicles from Copart, IAAI, and other auction houses. We require a release form and buyer number.
48. Can I ship a car without plates or registration?
Yes. Vehicles shipped on carriers do not require current plates or registration because they are not driven on public roads during transport.
73. What is double brokering and why is it bad?
Double brokering occurs when a broker sells your shipment to another broker instead of directly to a carrier. It causes miscommunication, delays, and loss of accountability. We never double broker. We only work with carriers we know and trust.
74. Do you use offshore call centers?
No. All of our agents are based in the United States. You will speak with a knowledgeable dispatch specialist who can answer your questions and provide status updates. We do not outsource our customer service.
75. Do you share or sell my lead information?
Never. We only use your information to coordinate your shipment. We do not sell leads or pass your number to other companies. If you receive calls from multiple companies after requesting quotes elsewhere, those companies likely sold your data.
76. Do you price vehicles individually or by load?
Each vehicle is priced individually based on size, weight, value, and route. Multi-vehicle discounts are available for two or more vehicles on the same route. Contact us for fleet pricing.
77. How do I verify a carrier's insurance?
Ask for a copy of the carrier's cargo and liability insurance certificate. Verify the coverage dates and limits. Confirm that your vehicle is listed on the policy. We provide this information upon request and include it with your booking documents.
78. What is contingent cargo insurance?
Contingent cargo insurance provides coverage when the carrier's primary cargo policy fails or is insufficient. We maintain a contingent cargo policy for peace of mind. It acts as secondary insurance, ensuring your vehicle remains protected even if the primary carrier's policy is invalid.
79. How do I file a claim?
If damage is discovered upon delivery, note it on the BOL, take photos, and contact us immediately. We will assist you in filing a claim with the carrier's insurance company. Provide the BOL, photos, and any relevant documents. Claims are typically processed within thirty days.
80. What if my vehicle is not ready when the driver arrives?
Inform us as soon as possible if your vehicle will not be ready. A waiting fee may apply if the driver must wait beyond the agreed time. In some cases, we may need to reschedule the pickup, which could result in a dry run fee.
81. Can I ship a car with personal registration issues or liens?
Yes, but you must ensure there are no legal restrictions preventing your vehicle from leaving the state. If your vehicle has a lien, your lender may require written authorization. Ensure all necessary documents are ready before shipping.
82. Do you require proof of insurance on my vehicle?
Your personal auto insurance is not required for shipping. However, keep your insurance active in case you need to drive the vehicle upon delivery. Our cargo insurance covers the vehicle during transport.
83. Can I transport a vehicle that has been sitting for years?
Yes, but please inform us if the vehicle has been stationary or non-operational. Ensure the tires hold air and the vehicle can roll. We may need to arrange special equipment or use a winch. Additional fees may apply for vehicles that require extra handling.
84. Do you ship vehicles during winter or in bad weather?
We operate year round. Enclosed trailers are ideal for winter shipping as they protect your vehicle from snow, ice, road salt, and harsh conditions.
89. How do I know my driver is experienced?
We require a minimum of five years of experience for enclosed drivers and eight years for exotic vehicle drivers. We verify experience through previous employment records and references. Many of our drivers have backgrounds in motorsports, classic car restoration, or dealership transport.
90. How do I communicate with my agent?
You will be assigned a dedicated agent who will be your main point of contact throughout the process. You may contact your agent via phone, email, or text. Our business hours are Monday through Friday, but urgent after hours support is available.
91. Do you offer discounts for repeat customers?
Yes. Repeat customers receive loyalty discounts and priority scheduling. We value long term relationships and strive to provide consistent service. Mention your previous order when requesting a new quote.
92. Are there any hidden fees?
No. Our quotes include all standard fees such as fuel, tolls, and insurance. Additional fees only apply for optional services like expedited pickup, climate-control, or inoperable vehicles. We disclose all costs upfront.
93. Can I ship a vehicle with expired or no insurance?
Yes. Our cargo policy covers the vehicle during transport. However, you cannot legally drive the vehicle on public roads without insurance. Arrange for insurance before driving it after delivery.
94. Do you ship commercial or fleet vehicles?
Yes. We work with commercial fleets, rental car companies, corporate relocations, and government agencies. We offer bulk quoting, consolidated billing, and dedicated account managers.
95. Can I change carriers after booking?
We choose carriers based on your vehicle, route, and timing. If you request a change after dispatch, we may need to reschedule your shipment and re-quote your rate. We only assign carriers that meet our stringent standards.
96. Do you offer enclosed transport for motorcycles?
Yes. Motorcycles are transported in enclosed trailers using wheel chocks and soft straps. We protect them from weather and road debris. See our motorcycle shipping page.
97. What if my car won't start at delivery?
If your vehicle doesn't start at delivery, our driver will assist with jump-starting. If the issue is mechanical, we can help arrange towing to a repair facility. Document any damage on the BOL and notify us immediately.
98. Can you transport a vehicle that has been in an accident?
Yes, as long as the vehicle rolls, steers, and brakes. If the vehicle is severely damaged, it may require a flatbed or forklift for loading. Provide photos and details when requesting a quote.
99. Can I transport household goods with my vehicle?
No. Federal regulations prohibit combining household goods with vehicle transport. Vehicles must be shipped empty to comply with weight and safety regulations. Items such as furniture, appliances, and large boxes are not allowed.
100. Do you ship cars purchased online or from dealerships?
Yes. We coordinate with dealerships or private sellers to schedule pickup. We confirm payment and ownership before transporting. Many online car buyers rely on us to deliver new purchases.
101. Do you handle title paperwork or registration?
We do not handle title transfers or registration. You should arrange for any paperwork with the seller or your local DMV. We strictly handle the physical transportation of the vehicle.
How much do Car Transport companies charge?
Car shipping quotes are determined by various factors in the auto transport industry. The total cost for auto shipping services depends on your vehicle’s type, destination, size, condition (including any modifications), total transport distance, transport method (open or enclosed trailer shipment), and the time of year when you book.
Make sure to check for promotions and special offers. Get an instant car shipping quote with our car shipping calculator, use our Live Chat, or call us at (888) 453-6404 for more information.
Luxury and Exotic Car Transport Services
Exotic Car Transport May be a tough Decision . You may have to search far and wide for the exotic car of your dreams, but finding it is only half the journey. After you’ve made the purchase, you still need to get your vehicle safely to your home. You should enjoy every mile you put on your luxury vehicle without compromising its safety and depreciating its value. Rather than making the drive yourself and crossing uncertain terrain, trust an experienced auto transporter Like Luxury Auto Transport to take care of that job for you. Exotic Auto Transport is one thing we do best!
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Why choose our auto transport company? Luxury Auto Transport works with you through every step of your car transport. Experience hassle-free shipping when you choose us as your car transporter and enjoy an easy and painless shipment process with a dedicated agent that will be there with you every step of the way.
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Trusted By the worlds best for Auto Transport
At Luxury Auto Transport, We are trusted by Dealers and Brands to ship the widest Variety of Vehicles. From shipping your porsche, to shipping your Lamborghini, We have you covered every step of the way. Luxury Auto Transport is the best Car Shipping Company
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