Thank you for choosing Luxury Auto Transport for your vehicle’s transport. By using our vehicle transportation broker services, you and the person or entity you represent accept all terms and conditions of service (“TERMS”) stated herein. In case of a conflict between these TERMS and any other document, including a motor carrier bill of lading, tariff, or service guide, these TERMS will govern. Only Luxury Auto Transport can modify these TERMS.
THESE TERMS INCLUDE PROVISIONS GOVERNING HOW CLAIMS BETWEEN CUSTOMER AND LUXURY AUTO TRANSPORT CAN BE RESOLVED. MOST DISPUTES MUST BE SUBMITTED TO BINDING ARBITRATION ON AN INDIVIDUAL BASIS. PLEASE REVIEW SECTION 12 FOR DETAILS ON ARBITRATION REQUIREMENTS.
a. “Additional Services” means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed pick-up date, covered transport, additional personal belongings, etc.
b. “Bill of Lading” means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination, and other details regarding the Order. The Bill of Lading can serve as a receipt or a contract between the Carrier and Customer.
c. “Carrier” means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by State and/or Federal Department of Transportation, or a carrier of goods by sea pursuant to 46 U.S.C. § 30701.
d. “Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at Point of Origin and/or Destination.
e. “C.O.D.” means collect on delivery or payment on delivery.
f. “Customer” means the individual, company, or other entity, including its agents and representatives, ordering the transportation of Shipment.
g. “Customer’s Agent” means an individual over the age of 18 designated by Customer to act on Customer’s behalf or as an agent.
h. “Destination” means the Shipment drop-off location designated by the Customer or as later modified by mutual agreement prior to delivery.
i. “Inoperable” means a state or condition in which a Shipment cannot function or be driven for any reason, including but not limited to its parts having been removed, altered, damaged, or deteriorated.
j. “Luxury Auto Transport,” “we,” “us,” or “our” means Luxury Auto Transport, its affiliates, and subsidiaries. Luxury Auto Transport is a transportation broker arranging for the transportation of freight through third-party Carriers and is duly licensed by the Department of Transportation (DOT).
k. “Order” means Customer’s request for Luxury Auto Transport to arrange for the transportation of Customer’s Shipment.
l. “Order Confirmation” means any written confirmation from Luxury Auto Transport to the Customer confirming the Customer’s Order details including but not limited to description of Shipment, Point of Origin, Destination, dates, and quoted rate.
m. “Point of Origin” means the Shipment pick-up location designated by the Customer or as later modified by mutual agreement prior to transport.
n. “Shipment” means the Customer’s property—an automobile or motorized vehicle—arranged for transportation in accordance with these TERMS.
a. Upon Customer’s request, Luxury Auto Transport will arrange for the transportation of Customer’s Shipment by Carriers subject to these TERMS. We reserve the right to refuse or cancel any Order at any time.
b. Our services are deemed completed when a Carrier has accepted Customer’s Order.
c. Customer understands that Luxury Auto Transport (i) operates only as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.
d. Customer acknowledges that Luxury Auto Transport never takes custody or possession of, transports, or handles Customer’s Shipment, nor assumes any liability for it.
a. Accuracy of Information. Customer is solely responsible for ensuring the accuracy of all details including shipment description, pickup and delivery locations, fees, and special instructions. Any changes may result in additional fees or order cancellation.
b. Shipment Size and Condition. Customer must disclose modifications and oversized features such as aftermarket spoilers, large tires, or lifted chassis. If the vehicle is inoperable or oversized, additional fees may apply, or transport may be refused.
c. Preparing Shipment. Customer must remove loose parts, personal belongings, and secure external accessories. Shipments must have no more than a quarter tank of fuel and be in operable condition.
d. Alarm Systems. Alarms must be disabled or clear instructions must be provided. If an alarm activates and cannot be silenced, the Carrier may disable it by any means necessary.
e. Personal Property. Customers may place one bag (under 100 lbs.) in the trunk. Montway and the Carrier are not responsible for personal items or damage caused by them.
f. Prohibited Items. No weapons, explosives, contraband, live animals, or illegal goods may be placed in the vehicle. Violations may result in confiscation or order cancellation without refund.
Customer agrees to comply with all applicable laws and provide necessary documentation. Any agent acting on behalf of the Customer warrants they have the legal authority to do so.
a. If municipal zoning or road conditions prevent access, the Customer must meet the Carrier at a nearby location.
b. Customers or their agents must be present at pickup and delivery to inspect the shipment and sign all necessary documents.
c. Failure to note damage at delivery confirms receipt in satisfactory condition, releasing the Carrier and Montway from liability.
a. Carrier will transport shipments in a commercially reasonable manner and deliver as close to the provided address as safety allows.
b. Customers may be subject to Carrier-specific terms, which should be obtained directly from the Carrier.
a. Full payment is required once a Carrier accepts an order. No offsets, chargebacks, or deductions are allowed.
b. Carrier balance payments must be made via cash, certified funds, or money order. No personal checks, credit, or debit cards are accepted.
c. Unpaid balances accrue 1.5% interest per month, and collection costs will be the responsibility of the Customer.
d. If a shipment is stored due to non-payment, all associated fees are the Customer’s responsibility.
a. Customers may cancel an order at no cost as long as a carrier has not yet accepted the order. If a carrier has accepted the order and it is later canceled—whether by the customer, Luxury Auto Transport due to a breach of terms, or a denial of pick-up at the designated location—the customer agrees to pay a cancellation fee of $249. Additional fees may apply, including dry run fees from the carrier or other vendors.
b. Customers are entitled to a refund only for the unfulfilled portion of the service. If additional services were paid for but not provided, and the shipment was delivered, the refund will cover only the unfulfilled portion of those services.
c. All cancellations must be submitted in writing via email to [email protected]. Cancellations made via phone, text, chat, or other mediums will not be accepted.
a. Luxury Auto Transport is a transportation broker and is not liable for cargo loss or damage claims.
b. The responsible party for any loss or damage claims is the carrier. Customers must file claims directly with the carrier that transported the shipment.
c. Claims must be reported to Luxury Auto Transport within 48 hours of delivery to facilitate relevant documentation.
d. Claims against motor carriers are governed by federal law, including the Carmack Amendment, while ocean carriers are typically governed by the Carriage of Goods by Sea Act. Customers should seek independent legal advice for further details.
e. Neither Luxury Auto Transport nor the carrier is liable for damage caused by uncontrollable circumstances such as weather, riots, strikes, terrorism, worn vehicle parts, or personal items left inside the vehicle.
Customers agree to indemnify and hold harmless Luxury Auto Transport and its affiliates, employees, officers, and directors from any claims, damages, or liabilities arising from the customer’s actions or omissions.
a. The total liability of Luxury Auto Transport for any claims shall not exceed the total service fees paid by the customer.
b. Luxury Auto Transport provides its services “as is” and disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.
c. Under no circumstances shall Luxury Auto Transport be liable for indirect, incidental, or consequential damages arising from its services.
a. Any disputes related to these terms or services must be resolved through binding arbitration, except for small claims cases or intellectual property disputes.
b. Customers must provide written notice of arbitration at least 30 days in advance via certified mail to Luxury Auto Transport’s designated address.
c. Claims will be arbitrated individually, not as class actions.
d. If arbitration is deemed unenforceable, disputes shall be resolved in Illinois courts.
e. If a case proceeds in court, both parties waive the right to a jury trial.
California residents may file complaints with the Consumer Affairs department at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952-5210.
These terms are governed by Title 49, U.S. Code, and the laws of Illinois. Any disputes shall be resolved in Illinois courts unless subject to mandatory arbitration.
a. These terms do not create a partnership or employment relationship between Luxury Auto Transport and the customer.
b. Customers may not assign their rights under these terms without written consent.
c. If any provision of these terms is deemed unenforceable, the remainder shall remain in full effect.
d. These terms constitute the entire agreement between Luxury Auto Transport and the customer, superseding prior agreements.
e. Failure to enforce any provision does not waive Luxury Auto Transport’s right to enforce it later.
f. Luxury Auto Transport reserves the right to use customer names and logos for marketing purposes unless the customer opts out via email to [email protected].
Luxury Auto Transport
Thank you for choosing Luxury Auto Transport. We specialize in safe, reliable, and efficient vehicle transport across the country. Our team is dedicated to providing top-tier service with a focus on convenience and customer satisfaction.
For all inquiries, quotes, or assistance, please contact us:
Phone: (888) 453-6404
Email: [email protected]
Website: https://luxuryautocarriers.com/
Fully Insured & Licensed: Your vehicle’s safety is our top priority.
Door-to-Door Service: We make transport convenient and hassle-free.
Competitive Pricing: Premium service at affordable rates.
Experienced Professionals: Our team ensures smooth and secure transport.
Request a free quote by calling (888) 453-6404 or emailing [email protected]. Experience luxury in auto transport!